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FAQ's
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International OrdersInternational orders will be shipped with UPS, DHL or FedEx based on your address and carrier availability. Please note, that international orders are subject to Import Duties, Taxes, and their associated administrative fees. The customer (‘the importer’) is responsible for payment of these costs - Virtuous does not pay for them. Please check the De Minimus Value applicable to the country of importation. This value varies from country to country, and is used to determine the duty-free allowance of the shipment. If your order value is above the allowance, you may be charged importation duties, taxes and their associated administrative fees.
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What is the estimated delivery time for local shipping orders?For local shipping orders, we guarantee delivery within 2-3 days for orders made between working hours of 10 am to 6 pm. Our efficient shipping process ensures that your package arrives promptly and securely. If you have any specific delivery preferences or questions regarding your order, please don't hesitate to reach out to our support team for assistance!
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How can I pay for international shipping orders?For international shipping orders, we exclusively accept payment through credit or debit cards. This ensures a secure and hassle-free transaction process. Simply use your card details during checkout to complete your purchase. If you have any questions or concerns, feel free to reach out to our customer support team for assistance!
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What payment options are available for purchasing products?We offer multiple payment methods to accommodate your needs. You can securely pay using credit or debit cards through our local payments system. Additionally, we also accept offline payments, including Mpesa, for your convenience. Feel free to choose the option that best suits you!
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