Returns
Shipping Policy
Processing Timelines
Orders are typically processed within 1–2 business days. During peak periods, processing may take up to 4 business days. If your location is within a 100 km radius, additional delays may occur. Please note that address updates, order changes, or cancellations after placement cannot be guaranteed. Orders placed after 1 PM on Fridays will ship the following Monday.
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Delivery Timelines
Delivery estimates provided at checkout do not include processing times. Transit times are calculated in business days (Monday–Friday, excluding holidays).
Sale
No Refund Policy
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Due to the intimate nature of our products and to ensure the highest standards of hygiene for our customers, all sales are final.
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No refunds, returns, or exchanges will be accepted for any items, including unworn or unopened products.
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Exceptions will only be made in the case of defective items. In such cases, customers must contact us within 7 days of receiving their order, providing proof of the defect for review.
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Exceptions will only be made for defective products, which are defined as items with manufacturing faults such as:
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Incorrect sizing or style sent compared to the order details.
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Torn items
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Damage incurred before delivery (excluding damage caused by mishandling after receipt).
We appreciate your understanding and thank you for supporting our commitment to quality and hygiene.