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Returns

Shipping Policy

Processing Timelines
Orders are typically processed within 1–2 business days. During peak periods, processing may take up to 4 business days. If your location is within a 100 km radius, additional delays may occur. Please note that address updates, order changes, or cancellations after placement cannot be guaranteed. Orders placed after 1 PM on Fridays will ship the following Monday.

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Delivery Timelines
Delivery estimates provided at checkout do not include processing times. Transit times are calculated in business days (Monday–Friday, excluding holidays).

Sale

No Refund Policy

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Due to the intimate nature of our products and to ensure the highest standards of hygiene for our customers, all sales are final.

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  • No refunds, returns, or exchanges will be accepted for any items, including unworn or unopened products.

  • Exceptions will only be made in the case of defective items. In such cases, customers must contact us within 7 days of receiving their order, providing proof of the defect for review.

  • Exceptions will only be made for defective products, which are defined as items with manufacturing faults such as:

  • Incorrect sizing or style sent compared to the order details.

  • Torn items

  • Damage incurred before delivery (excluding damage caused by mishandling after receipt).

We appreciate your understanding and thank you for supporting our commitment to quality and hygiene.

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